How does calling drivers by WhatsApp work?
The steps of calling the next truck by WhatsApp and SMS: the confirm link, the 15-minute window, and how the queue moves on when no answer comes.
Why is a phone call not enough?
Phone calls are made one by one and leave no record. When a driver does not pick up, the security guard either calls again or skips the turn. Nobody can tell afterwards which one happened.
A message with a confirm link
In TrackOn Queue, security picks the next truck on the board and presses Call. The driver gets a message with the dock details and a confirm link.
The message is sent by WhatsApp first. If it cannot be delivered, the same message goes by SMS. The driver does not need to download an app or open an account.
The driver taps the link and answers I'm coming or I'm not coming. The moment they tap I'm coming, the truck moves to Coming on the board.
If no answer comes
If the driver does not confirm within 15 minutes, the turn passes to the next truck by itself, and the first driver is told that their turn was skipped.
There is no waiting after an I'm not coming answer. The next truck is called straight away. A late confirmation still counts if the truck is still in the queue.
An operator always starts the chain, and the chain stops once a truck is on its way to the dock.