Frequently asked questions.
Short answers. If yours is not here, write to us.
What is TrackOn Queue?
It is a digital queue system for trucks that bring raw materials to a factory. It brings truck registration, dock order, driver calls, quality control and purchase reports into one system.
Do drivers need to download an app?
No. The driver gets a link by WhatsApp or SMS. They see their place, their dock and the call from this link. No account or install is needed.
How does the call reach the driver?
The message is sent by WhatsApp first. If WhatsApp cannot deliver it, the same message goes by SMS. From the link in the message the driver taps I'm coming or I'm not coming.
What happens if the driver does not answer?
If no confirmation comes within 15 minutes, the turn passes to the next truck by itself. If the driver taps I'm not coming, the next truck is called at once.
Do we need a server or an installation on site?
No. The system runs in the cloud. An up-to-date browser is enough for the management and supplier panels, and a tablet or computer is enough for registration at the gate.
Is our data kept separate from other sites?
Yes. Each site's data sits in its own database. Phone numbers are stored encrypted, and the audit log records who revealed an unmasked number.
Which raw materials can it be used for?
The queue and the calls work for any raw material. Intake control modules are ready for fresh grapes, raisins and wheat. Each site chooses which ones are switched on.
Which languages is the interface in?
Turkish, English, Italian, French and German.
How can I try it?
Write to us from the Request a demo button. We will show you the system together, using your own site's flow.