Why do truck queues form at the factory gate?

The problem starts with information, not at the gate

In harvest season, dozens of trucks build up at the gate of a factory that takes in raw materials. Most of the time the cause is not slow docks. The cause is that nobody knows who goes in when.

Drivers do not leave the gate because they do not know their place. Security tracks the order on paper or from memory. Management learns how many trucks are in the yard only by asking.

Four common causes

First, the queue is kept on a paper list. One person holds the list. If that person is away, the queue stops.

Second, drivers are reached by phone. One driver who does not pick up keeps every truck behind waiting.

Third, trucks arrive at the same hour. Suppliers do not know the factory's load for the day, so everyone sets off in the morning.

Fourth, the docks are not balanced. Eight trucks can wait at one dock while the next one stands empty.

What needs to change?

The queue should move to a screen everyone can see. Drivers should see their place on their own phone, so they do not have to wait at the gate.

When no answer comes, the call should pass to the next truck by itself. Suppliers should be able to book their slot before setting off, and the factory should set the daily quota itself.

TrackOn Queue brings these four steps into one system: the dock board, the driver link, the confirmed call and the supplier panel.